State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nanette Berg
July 8, 2026
5
out of
5
rating by Nanette Berg
"Office is full of helpful awesome humans. Thanks for everything you all!"
We responded:
"Nanette, thank you for taking the time to leave us a review! We're happy to hear that you find our team helpful and awesome. We appreciate your kind words and support. Let us know if we can help with anything else!"
John Guthrie
July 7, 2026
5
out of
5
rating by John Guthrie
"Fair price, good communication and service. Kevin Hayward State Farm Agency is professional and owner an active participant in community affairs."
We responded:
"Thank you, John! I'm happy to hear that you found our prices fair and appreciated our communication and service. Being an active part of the community is important to us, and it's great to know that it makes a difference. We appreciate your support!"
Brandon
July 6, 2026
5
out of
5
rating by Brandon
"Great Service and F/U."
We responded:
"Thank you, Brandon! I'm happy to know you appreciated the service and follow-up. If there's anything else you need, feel free to reach out anytime. Thanks for choosing us!"
Sharlene Lugenbeel
June 30, 2026
5
out of
5
rating by Sharlene Lugenbeel
"It's nice to know that you have answers to my questions and handle everything so quickly."
We responded:
"Sharlene, thank you for taking the time to leave us a review! I'm happy to know that we could provide you with the answers you needed and handle everything promptly. We're always here to help if anything else comes up!"
Gisel Jimenez Moua
June 30, 2026
5
out of
5
rating by Gisel Jimenez Moua
"Giselle was able to provide great information and answer all my questions! Great customer service!"
We responded:
"Thank you, Gisel! I'm happy to hear that Giselle provided you with the information you needed and delivered great customer service. We appreciate your feedback and support. Let us know if we can help with anything else!"
chris nofsinger
June 30, 2026
1
out of
5
rating by chris nofsinger
"Kevin Haywards office and personnel are very nice, but I do not recommend using State Farm in Gig Harbor or Fox Island. There was a massive storm and we ended up having some roof damage with an active leak. We had 3 different contractors and roofers out to investigate and they all deemed it storm damage, however, statefarm (who didnt even climb on the roof themselves due to the pitch) hires a 3rd party guy and they deemed it normal wear and tear….. completely ridiculous. You spend all this money for coverage and when an incident happens, they just deny deny deny and make up nonsense. While we dropped the $20k to replace the whole roof, we didnt even expect them to pay for the entire roof, just help with the costs of the three areas damaged from the storm. I promise, if you go state farm, you will regret it. If you already have state farm and have an up coming claim, avoid Yusuf as your adjuster."
We responded:
"We are sorry to hear this! The agent’s office doesn’t make claim decisions, but we will reach out to the claims department to see if there is anything that can be done and follow up with you tomorrow. "
Jon Manoogian
June 26, 2026
5
out of
5
rating by Jon Manoogian
"Thankful very much"
We responded:
"Thank you, Jon! I'm grateful for your feedback and happy to know you're satisfied with our service. Let us know if we can help with anything else!"
Jean Kester
June 26, 2026
5
out of
5
rating by Jean Kester
"Kevin's office has alwayd been friendly and helpful anytime I have called them. When you call they never rush you and they make you feel very important."
We responded:
"Thank you, Jean! I'm happy to hear that our office has made you feel valued and supported whenever you reach out. We always aim to provide a friendly and attentive experience. We're always here if you need anything else!"
Sharon Hall
June 25, 2026
5
out of
5
rating by Sharon Hall
"We've been with State Farm for many years and with this particular agent for several of them. I have been so impressed with the office in Lacey. They've consistently provided knowledgeable, reliable, friendly and comprehensive service. They work with us to make sure our coverage meets our personal needs. We highly recommend this State Farm office."
Richard Kale
June 18, 2026
5
out of
5
rating by Richard Kale
"Kevin and his office are amazing and truly focused on giving honest information and customer service. If you need insurance give them a call you won’t be disappointed"
cindy chavez
June 17, 2026
5
out of
5
rating by cindy chavez
"Customer service. Brooke was so helpful. Whenever I have an issue, the office is so helpful and takes care of any issues right then. More often than not, the issue is on my end. lol."
John
June 17, 2026
5
out of
5
rating by John
"It’s insurance so keep that perspective. My experiences with the KH team have been top notch."
Paul “Fritzjr” Fahndrick
June 15, 2026
5
out of
5
rating by Paul “Fritzjr” Fahndrick
"Got great help absinthe from this team!"
Denise Robins
June 11, 2026
5
out of
5
rating by Denise Robins
"Great rates great people great service"
Tom Fitzgerald
June 11, 2026
5
out of
5
rating by Tom Fitzgerald
"I really enjoy working with State Farm especially Kevin Hayward‘s office. I hear it all the time. I’m so upset with State Farm or they’ll say I’m so upset with farmers and the list goes on and on and on.
Now that being said, if you were insured with State Farm, you would understand what your insurance does and doesn’t do. At Kevin Hayward’s office that couldn’t be more true. They are there to serve you! Now if you Understand the rules that apply to any insurance policy, you would find that State Farm stands out on top of all the rest"
We responded:
"Tom, thank you for taking the time to leave us a review! I'm happy to hear that you enjoy working with our office and feel well-informed about your insurance coverage. We strive to make sure our customers understand their policies and feel supported. We're always here to help if anything comes up!"
Tina Fick
June 5, 2026
5
out of
5
rating by Tina Fick
"Had to update my payment information for auto pay."
We responded:
"Tina, thank you for taking the time to leave us a review! I'm glad to hear that updating your payment information went smoothly. We're always here to assist with anything else you might need. Thanks for choosing us!"
Karen Lohmann
June 2, 2026
5
out of
5
rating by Karen Lohmann
"Just switched to this insurance. Everyone I have met or worked with has been so kind, responsive and engaging. Thanks"
We responded:
"Thank you, Karen! I'm happy to hear that you've had a positive experience with our team. We strive to be kind, responsive, and engaging with everyone we work with. Let us know if we can help with anything else!"
Adam Westervelt
May 27, 2026
5
out of
5
rating by Adam Westervelt
"Patrick, Patricia, and Giselle are awesome to work with. Whether it’s in person, on the phone, or an email exchange, it’s quick and easy! Very happy with the team there!!"
We responded:
"Hey Adam, thank you for the 5 stars! I'm glad to hear that Patrick, Patricia, and Giselle have made your experiences with us quick and easy. We appreciate your support!"
Jocelyn Castillo
May 22, 2026
5
out of
5
rating by Jocelyn Castillo
"Amazing experience with the team at State Farm! Everyone was so kind, helpful, and made the whole process easy and stress-free. The front desk person Giselle was amazing and so sweet. They answered all my questions and did an amazing job getting me set up. Highly recommend!"
We responded:
"Hey Jocelyn, thank you for the 5 stars! I'm really happy to hear that you had such a positive experience with our team. Giselle and the rest of us are always here to make things easy and stress-free for you. We appreciate your recommendation! Thanks for choosing us."
Megan Karlson
May 22, 2026
5
out of
5
rating by Megan Karlson
"This office specifically is highly efficient, educated, professional and so helpful and kind. Thank you. Patrick is so wonderful along with the staff and coworkers at this office. HIGHLY RECOMMENDED IN MY BOOK!!!!!!😀 Thank you team."
We responded:
"Hey Megan, thank you for the fantastic review! I'm really happy to hear that Patrick and the rest of our team made such a positive impression. We always strive to be efficient, professional, and helpful, so it's great to know we're hitting the mark. We appreciate your recommendation and support! Let us know if we can help with anything else!"
Megan Wallace
May 22, 2026
5
out of
5
rating by Megan Wallace
"The team and Patrick and office staff are wonderful people and very helpful. HIGHLY RECOMMEND!!!!!!😀"
We responded:
"Thank you, Megan! I'm happy to hear that Patrick and our team were able to help you. We appreciate your recommendation and are grateful to have you as part of our office family. Thanks for choosing us."
Angel Mercado
May 20, 2026
5
out of
5
rating by Angel Mercado
"Great service and knowledgeable and patient"
We responded:
"Angel, thank you for your fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
BENITA GARL
May 20, 2026
5
out of
5
rating by BENITA GARL
"Called to verify insurance policy was correct and received the best service from Brooke."
We responded:
"Hey Benita, thank you for taking the time to leave us a review! I'm happy to hear that Brooklyn provided you with excellent service while verifying your insurance policy. We always aim to make sure everything is accurate and that you feel well taken care of. We appreciate your support!"
Steve
May 19, 2026
5
out of
5
rating by Steve
"Quick service"
We responded:
"Thank you, Steve! I'm glad you appreciated our quick service. If there's anything else you need, feel free to reach out. We’re here to help!"
Lisvan Gómez
May 15, 2026
5
out of
5
rating by Lisvan Gómez
"Agradable y con muy buena atención al cliente."
We responded:
"¡Gracias, Lisvan! Me alegra saber que encontraste nuestra atención al cliente agradable y de calidad. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"