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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jon Manoogian

Jon Manoogian

June 26, 2026

5  out of  5
rating by Jon Manoogian
"Thankful very much"
We responded:
"Thank you, Jon! I'm grateful for your feedback and happy to know you're satisfied with our service. Let us know if we can help with anything else!"
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Jean Kester

June 26, 2026

5  out of  5
rating by Jean Kester
"Kevin's office has alwayd been friendly and helpful anytime I have called them. When you call they never rush you and they make you feel very important."
We responded:
"Thank you, Jean! I'm happy to hear that our office has made you feel valued and supported whenever you reach out. We always aim to provide a friendly and attentive experience. We're always here if you need anything else!"
Profile photo of Sharon Hall

Sharon Hall

June 25, 2026

5  out of  5
rating by Sharon Hall
"We've been with State Farm for many years and with this particular agent for several of them. I have been so impressed with the office in Lacey. They've consistently provided knowledgeable, reliable, friendly and comprehensive service. They work with us to make sure our coverage meets our personal needs. We highly recommend this State Farm office."
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Richard Kale

June 18, 2026

5  out of  5
rating by Richard Kale
"Kevin and his office are amazing and truly focused on giving honest information and customer service. If you need insurance give them a call you won’t be disappointed"
We responded:
"Thank you, Richard! I'm happy to hear that you appreciate the honest information and customer service we provide. Your recommendation means a lot to us. We're always here if you need anything else!"
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cindy chavez

June 17, 2026

5  out of  5
rating by cindy chavez
"Customer service. Brooke was so helpful. Whenever I have an issue, the office is so helpful and takes care of any issues right then. More often than not, the issue is on my end. lol."
We responded:
"Thank you, Cindy! I'm glad to hear that Brooke and our team have been able to assist you promptly. We always aim to make things as smooth as possible for you. Feel free to reach out if you need anything else!"
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John

June 17, 2026

5  out of  5
rating by John
"It’s insurance so keep that perspective. My experiences with the KH team have been top notch."
We responded:
"John, thank you for taking the time to leave us a review! I'm happy to hear that your experiences with our team have been top notch. We strive to provide the best service possible. Let us know if we can help with anything else!"
Profile photo of Fritzjr “Fritzjr”

Fritzjr “Fritzjr”

June 15, 2026

5  out of  5
rating by Fritzjr “Fritzjr”
"Got great help absinthe from this team!"
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Denise Robins

June 11, 2026

5  out of  5
rating by Denise Robins
"Great rates great people great service"
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Tom Fitzgerald

June 11, 2026

5  out of  5
rating by Tom Fitzgerald
"I really enjoy working with State Farm especially Kevin Hayward‘s office. I hear it all the time. I’m so upset with State Farm or they’ll say I’m so upset with farmers and the list goes on and on and on.

Now that being said, if you were insured with State Farm, you would understand what your insurance does and doesn’t do. At Kevin Hayward’s office that couldn’t be more true. They are there to serve you! Now if you Understand the rules that apply to any insurance policy, you would find that State Farm stands out on top of all the rest"
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Tina Fick

June 5, 2026

5  out of  5
rating by Tina Fick
"Had to update my payment information for auto pay."
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Karen Lohmann

June 2, 2026

5  out of  5
rating by Karen Lohmann
"Just switched to this insurance. Everyone I have met or worked with has been so kind, responsive and engaging. Thanks"
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Adam Westervelt

May 27, 2026

5  out of  5
rating by Adam Westervelt
"Patrick, Patricia, and Giselle are awesome to work with. Whether it’s in person, on the phone, or an email exchange, it’s quick and easy! Very happy with the team there!!"
Profile photo of Jocelyn Castillo

Jocelyn Castillo

May 22, 2026

5  out of  5
rating by Jocelyn Castillo
"Amazing experience with the team at State Farm! Everyone was so kind, helpful, and made the whole process easy and stress-free. The front desk person Giselle was amazing and so sweet. They answered all my questions and did an amazing job getting me set up. Highly recommend!"
Profile photo of Megan Karlson

Megan Karlson

May 22, 2026

5  out of  5
rating by Megan Karlson
"This office specifically is highly efficient, educated, professional and so helpful and kind. Thank you. Patrick is so wonderful along with the staff and coworkers at this office. HIGHLY RECOMMENDED IN MY BOOK!!!!!!😀 Thank you team."
Profile photo of Megan Wallace

Megan Wallace

May 22, 2026

5  out of  5
rating by Megan Wallace
"The team and Patrick and office staff are wonderful people and very helpful. HIGHLY RECOMMEND!!!!!!😀"
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Angel Mercado

May 20, 2026

5  out of  5
rating by Angel Mercado
"Great service and knowledgeable and patient"
Profile photo of BENITA GARL

BENITA GARL

May 20, 2026

5  out of  5
rating by BENITA GARL
"Called to verify insurance policy was correct and received the best service from Brooke."
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Steve

May 19, 2026

5  out of  5
rating by Steve
"Quick service"
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Lisvan Gómez

May 15, 2026

5  out of  5
rating by Lisvan Gómez
"Agradable y con muy buena atención al cliente."
Profile photo of John Verburg

John Verburg

May 15, 2026

5  out of  5
rating by John Verburg
"We talked with Kevin Hayward, who was very knowledgeable, and explained things we had not known about our insurance policy. He answered our questions carefully, which helped us make good decisions about the insurance coverage we need. Although we are saving money with State Farm as compared with our former insurance company, what was most important to us was being able to talk to a very helpful person face to face."
Profile photo of Dana Peffly

Dana Peffly

May 15, 2026

5  out of  5
rating by Dana Peffly
"To the point and felt valued."
Profile photo of Jocelyn McCabe

Jocelyn McCabe

May 14, 2026

5  out of  5
rating by Jocelyn McCabe
"Very responsive, friendly and thorough customer service!"
We responded:
"Thank you, Jocelyn! I'm glad you found our customer service responsive and friendly. We strive to provide thorough assistance to all our customers. Let us know if there's anything else we can do for you!"
Profile photo of Jordan Pelton

Jordan Pelton

May 13, 2026

5  out of  5
rating by Jordan Pelton
"I’ve been with Kevin Hayward State Farm for more than ten years now, and there’s a reason I’ve stayed. Kevin and his team treat you like a real person - such an easy going group. They’ve helped me save a lot through smart discounts like Drive Safe & Save, and anytime I’ve needed support, they’ve been quick, clear, and on my side. Truly a great team to work with."
We responded:
"Thank you, Jordan, for your wonderful feedback! I'm glad to hear that you've had such a positive experience with me and the team over the years. It's great to know that our efforts to provide personalized service and valuable savings have made a difference for you. If you ever need anything else, we're here to help!"
Profile photo of Sandra Williams

Sandra Williams

May 13, 2026

5  out of  5
rating by Sandra Williams
"Giselle has been so good to work with. I couldn’t find my insurance cards while at the dealership - one call and the info was text right away. Love the great courteous service!"
We responded:
"Thank you for your review, Sandra! I'm happy to hear that Giselle was able to assist you promptly at the dealership. We take pride in providing courteous service, and it's wonderful to know you appreciated it. If there's anything else we can do for you, just let us know!"
Profile photo of Samantha Riffe

Samantha Riffe

May 13, 2026

5  out of  5
rating by Samantha Riffe
"Just received the best service from Patrick at State Farm. Patrick reviewed my policy’s asked questions about my needs and aided me in my future decisions. Thank you for caring!"
We responded:
"Thank you, Samantha! I'm happy to hear that Patrick provided you with excellent service and helped with your policy decisions. We appreciate your trust and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"