State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Megan Rodgers
November 18, 2024
5
out of
5
rating by Megan Rodgers
"Kevin and his team are amazing! If you’re looking for thorough and friendly service, quick communication and that personal connection, would highly recommend this office."
We responded:
"Megan, thank you for your wonderful review! I'm glad you found our service thorough and friendly. Quick communication and personal connections are what we strive for every day. If you ever need anything else, don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Susan Stutzman
November 14, 2024
5
out of
5
rating by Susan Stutzman
"Andrea was so helpful and cared about me as a person when I called to pay my bill."
We responded:
"Susan, thank you for your wonderful review! I'm glad you found our communication and knowledge helpful during your comparison of homeowners and auto insurances. It's great to know you chose to switch to State Farm with us. If you have any questions or need further assistance, our office is always here to help. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Jeff Dickerman
November 13, 2024
5
out of
5
rating by Jeff Dickerman
"Patrick was absolutely amazing to work with during a difficult time. Our home was burglarized during a holiday weekend and many valuable items that were important to us were taken. Patrick was very understanding and helped make the entire claims process very straightforward. Moreover, he seemed to care about our well-being along the way, which helped make a stressful situation more bearable. I would highly recommend this office and Patrick."
We responded:
"Jeff, thank you for sharing your experience. I'm glad Patrick could assist you during such a challenging time. It's wonderful to know he made the claims process straightforward and showed genuine care for your well-being. Your recommendation means a lot to us. If you need any further assistance, our office is here for you. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
deondra rhoades
November 1, 2024
5
out of
5
rating by deondra rhoades
"Patrick is my agent and I absolutely LOVE HIM. He has been so kind, understanding and knowledgeable. Any questions I have he has answered and then some. If you’re looking for great insurance company definitely call Kevin Hayward (ask for Patrick) this office is more of a family environment!!!!"
We responded:
"Deondra, thank you so much for your wonderful review! I'm happy to hear that Patrick has been kind, understanding, and knowledgeable in assisting you. Our office truly values creating a family-like environment, and it's great to know you feel that way. If you ever need anything else, don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Mike
October 17, 2024
5
out of
5
rating by Mike
"Called to get a quote for home owners. It was significantly less than USAA, so I looked into Auto, personal property and an umbrella Policy. Saved a significant amount and switched everything over. Overall everyone in the office was extremely helpful and made the switch as painless as it could be. I would recommend anybody looking to at least get a quote. I’m extremely happy so far. Thanks."
We responded:
"Mike, thank you for sharing your experience! I'm glad we could help you save on your home, auto, personal property, and umbrella policies. It's wonderful to know our team made the transition smooth and hassle-free for you. We appreciate your recommendation and are here for any future needs or questions. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Daniel Burazer
October 17, 2024
5
out of
5
rating by Daniel Burazer
"If you are looking for a wonderful, communicative staff and cheap auto and renters insurance, Kevin Hayward's team is the best! They're always looking to help you with any questions! Keep up the great work."
We responded:
"Thank you, Daniel, for the 5-star rating. I'm happy you had a positive experience with our office. If you need any further assistance, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
anne walshe
October 14, 2024
5
out of
5
rating by anne walshe
"Jessica was very kind and helpful. I got what I needed with her expertise."
We responded:
"Thank you, Anne! I'm happy to hear that Jessica was able to assist you effectively. We appreciate your kind words and are always here to help with any future needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Diame DeVaul-Smylie
October 10, 2024
5
out of
5
rating by Diame DeVaul-Smylie
"Great service. Have a beautiful evening."
We responded:
"Thank you, Diame! I'm glad you had a great experience with our service. Have a wonderful evening as well! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
dustin deville
October 8, 2024
5
out of
5
rating by dustin deville
"Kevin and his team are outstanding. The definitely go above and beyond! Richards customer service was outstanding this morning. Thanks Richard and Andrea!! I Highly recommend!!"
We responded:
"We love seeing five-stars, Dustin! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. - Kevin Hayward - State Farm Insurance Agent"
Exiled inFL
October 7, 2024
5
out of
5
rating by Exiled inFL
"Andrea answered my question quickly and mailed the information I needed right away. We’ve been very happy with the service we receive."
We responded:
"Andrea is a valued member of our team, and I'm glad she could assist you promptly. We're happy to know you're satisfied with the service you receive. If you ever need anything else, don't hesitate to reach out! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Tony Balmelli
October 3, 2024
5
out of
5
rating by Tony Balmelli
"Andrea was very courteous and helpful in finding the documents I requested. I really appreciated how quickly she obtained them for me."
We responded:
"Hi Tony, Andrea is a valuable part of our team, and I'm glad she could assist you promptly with your document request. Your appreciation means a lot to us. If you need any further assistance, we're here to help! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
D3voy_ Omni
October 2, 2024
5
out of
5
rating by D3voy_ Omni
"I appreciated the patience and clear communication, I know I can be a handful and it was met with grace and humility. Gold star service thank u"
We responded:
"Thank you for your kind words! I'm glad our team could provide the patience and clear communication you needed. Your appreciation means a lot to us. If you ever have more questions or need further assistance, we're here to help. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Danielle Smith
September 26, 2024
5
out of
5
rating by Danielle Smith
"She was very nice"
We responded:
"Danielle, thank you for your kind words! I'm happy to know you had a positive experience with our team. If you need any further assistance, we're here to help! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Cole Cummings
September 21, 2024
5
out of
5
rating by Cole Cummings
"Dog friendly, they were very quick and helpful."
We responded:
"Cole, thank you for your wonderful review! I'm glad you found our office quick and helpful. We love being dog-friendly and are happy it made your visit more enjoyable. If you need anything else, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Jen Elsen
September 17, 2024
5
out of
5
rating by Jen Elsen
"Changing insurance companies is usually not an easy task. However the process of switching to State Farm - Kevin Hayward was organized and efficient. Communication was excellent and made the process a positive experience!"
We responded:
"Jen, thank you for your wonderful review! I'm glad to hear that the transition to our office was smooth and efficient for you. We strive to maintain excellent communication to ensure a positive experience for our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Austin Yon
September 17, 2024
5
out of
5
rating by Austin Yon
"When you’re going through a tragic event (car crash, death of a family member, damage to your home) or monumental event (adding new family member, getting married, purchasing a home), YOU WANT KEVIN ON YOUR TEAM! Incredible integrity & an authentic experience. Kevin sees every policy as a contract and if the stipulations of the contract are met, Kevin and his office are sure to handle your claim as quickly and as thoroughly as possible. Trust me - internet insurance like progressive or geico might save you a few bucks per month, but when you’re in trouble - you will want and truly appreciate Kevin’s team being on your side."
We responded:
"Austin, thank you for the heartfelt review. We strive to handle every claim with thoroughness and efficiency, and it's gratifying to see that reflected in your experience. Your trust in our team means a lot, and we're always here to assist you with any future needs. "
Steve Walters
September 5, 2024
5
out of
5
rating by Steve Walters
"Kevin Hayward's office is Aces. They treated me very well. A great insurance experience !!!"
We responded:
"Steve, thank you for your kind words! I'm happy you had a great experience with our office. We're always here to help with any of your insurance needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
larry Schiefelbein
September 5, 2024
5
out of
5
rating by larry Schiefelbein
"always helpful could suggestions"
We responded:
"Larry, thank you for your kind words and the 5-star rating! I'm glad you find our suggestions helpful. We're always here to assist you with your insurance needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Ben Steel
August 30, 2024
5
out of
5
rating by Ben Steel
"I needed an insurance policy on a rental space quickly. Kevin and his team were easy to work with and really responsive. I got the policy within the time frame I needed and got the coverage I was looking for."
We responded:
"Ben, thank you for your positive review! I'm glad we could assist you quickly with your renters insurance policy. It's great to know that our team's responsiveness met your expectations. If you need any further assistance, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Sharon Contner
August 27, 2024
4
out of
5
rating by Sharon Contner
"I spoke with Andrea on 8/23/2024 to give her the new loan # & mortgage information on a house I'm purchasing. She was very pleasant & professional & said she would have the account rep update my information. I'm to receive an e-mail with the new declarations which I'm sure will be coming soon."
We responded:
"Thank you, Sharon, for sharing your experience. I'm glad Andrea was able to assist you professionally and pleasantly. We appreciate your patience as we update your information and send the new declarations. If you have any further questions or need assistance, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Kent Cashman
August 27, 2024
5
out of
5
rating by Kent Cashman
"Kevin and team do a great job! I recently worked with Vanessa from the agency on a few policies, and she was on point every step of the way with great communication. Thank you for your service, Kevin and Vanessa!"
We responded:
"Kent, thank you for your positive feedback. I'm glad to hear that Vanessa provided excellent communication and service on your policies. We appreciate your trust in our office. If you need any further assistance, we're here to help. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Cindy Irwin
August 21, 2024
5
out of
5
rating by Cindy Irwin
"Fast friendly service!"
We responded:
"Cindy, thank you for your review. I'm glad you found our service fast and friendly. If you need any further assistance, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
cole vanlierop
August 15, 2024
5
out of
5
rating by cole vanlierop
"Kevin and his team are great! They make sure I have the proper coverages and they are always looking out for my best interest. Can't recommend them enough!"
We responded:
"Thanks, Cole, for the awesome review! I'm glad to know you feel well taken care of with the proper coverages. Our team always aims to look out for your best interest. If you ever need anything else, we're here for you. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Natalie Reyes
August 15, 2024
5
out of
5
rating by Natalie Reyes
"I have had my auto and renters insurance with this office for a few years. Vanessa has been amazing to work with. Highly recommend this office for all of your insurance needs."
We responded:
"Hey Natalie, Thanks a lot for your awesome review! I'm glad to hear you've had a great experience with your auto and renters insurance. Vanessa is indeed amazing, and we're grateful to have her on our team. If you ever need anything else, we're here to help! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Doc David (Doc David)
August 12, 2024
5
out of
5
rating by Doc David (Doc David)
"The office staff and Kevin are beyond professional. I have appreciated my experience working with them. Others who are unhappy working with them are probably just unhappy in general."
We responded:
"Hey David, Thanks a lot for your awesome review! I'm glad you had a positive experience with our office and team. We always strive to be professional and provide the best service possible. If you ever need anything else, feel free to reach out! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"