State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Heidi Michelle
December 19, 2025
5
out of
5
rating by Heidi Michelle
"Love these guys! Andrea did a fabulous day with a follow up the other day and they always take great care of me. Highly recommend."
We responded:
"Heidi Michelle, thank you for your wonderful feedback! I'm happy to hear that Andrea and the team are taking great care of you. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Mike Barrett
December 11, 2025
5
out of
5
rating by Mike Barrett
"Thank you to State Farm Insurance, in particular my agent, Vanessa for assisting me with establishing my auto insurance policy. I just purchased a classic automobile which can usually be a stressful endeavor, however, Vanessa made the process so easy to understand. She factored in aspects that I would not have considered, to which, I feel more reassured with taking ownership of this vehicle. If you have any doubt about where to go for your auto insurance policy, I can tell you from comparisons with other agencies, that the price difference with State Farm, is saving me a substantial amount of money. My agent, Vanessa is very professional and I am grateful for her knowledge and information in securing my new policy. Now I can drive knowing I have nothing to worry about, as they are there to assist me in any way they can. Now off I go, for a beautiful drive to the beach , the forests and beyond!"
We responded:
"Thank you, Mike, for sharing your experience! I'm glad to hear that Vanessa was able to make the process smooth and reassuring for you. It's wonderful that you're enjoying your new classic automobile with peace of mind. If you ever need further assistance or have questions, feel free to reach out. Enjoy your drives to the beach and beyond!"
LightlySalted
December 10, 2025
5
out of
5
rating by LightlySalted
"Kaity Duerr is amazing and helped us step by step. I've never had any problems with this agent group and they get the job done quickly!"
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Kaity cares a lot about our customers."
Kristin Griffith
November 26, 2025
5
out of
5
rating by Kristin Griffith
"The office is always available and willing to help me when needed. State Farm has been the best insurance carrier I’ve worked with over the years."
We responded:
"Kristin, thank you for your wonderful feedback! I'm happy to know that our office has been there for you whenever you needed assistance. It's great to hear that State Farm has been your preferred insurance carrier over the years. Let us know if there's anything else we can do for you!"
Mike Lehmann
November 25, 2025
5
out of
5
rating by Mike Lehmann
"I have been with Kevin's office for several years now. They have always checked in to make sure my needs are met. This last year we had to use our auto insurance. Patrice helped with the paperwork for the claim and made the process so simple. We had to add on a vehicle and worked with Kaity. She was patient with me and walked me through the options and made sure i understood how my policy worked. Can not say enough good about the great people in this office! Truly are my good neighbors."
We responded:
"Thank you, Mike, for your wonderful feedback! I'm happy to hear that Patrice and Kaity provided you with such excellent service. It's great to know that our team has been able to assist you effectively over the years. We’re always here to help with any of your insurance needs!"
Maria Ramez
November 18, 2025
5
out of
5
rating by Maria Ramez
"Kevin and his team are awesome! I have been with them for 10+ years and it has been a great experience."
We responded:
"Maria, thank you for your wonderful feedback! I'm happy to know that you've had such a positive experience with our office for over a decade. We truly appreciate your loyalty and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can do for you!"
Melissa Adams
November 13, 2025
5
out of
5
rating by Melissa Adams
"I have had State Farm for my car and home insurance for over 10 years. Kevin and his staff are wonderful. Thanks ."
We responded:
"Melissa, thank you for your kind words! I'm happy to know that you've been satisfied with our service for over a decade. Our team is dedicated to providing the best support possible. If there's anything else we can do for you, just let us know!"
Steven Dannen
October 24, 2025
5
out of
5
rating by Steven Dannen
"Great service and great rates"
We responded:
"Thank you, Steven! I'm happy you appreciated our service and rates. We’re here to help with any of your insurance needs. Let us know if you need anything else!"
Stephanie Holzman
October 23, 2025
5
out of
5
rating by Stephanie Holzman
"Andrea is a lovely person to chat with concerning our insurance needs. Nice that she checked with me to make sure our account was still accurate and relevant to us."
We responded:
"Thank you, Stephanie! I'm happy to hear that Andrea provided you with such a pleasant experience while discussing your insurance needs. It's important to us that your account remains accurate and relevant. Let us know if there's anything else we can assist you with!"
Matthew Sponseller
October 16, 2025
5
out of
5
rating by Matthew Sponseller
"Thoughtful and useful review of our policies with Kevin Hayward’s State Farm Agency was provided by team member Andrea today. It was un-requested, but a reassuring extra provided by Kevin to confirm that what their records indicate agrees with what we think we have policies on (we do have several vehicles, homes, and other policies). It is handy, and would have served to remind us should we no longer need any of the policies, or as it did; offer the opportunity to make any needed changes. Thank you Andrea for making it quick and easy!"
We responded:
"Thank you, Matthew, for sharing your experience! I'm happy Andrea could assist you with a thorough review of your policies. It's great to know that the process was both quick and helpful for you. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Roger Groeschell
October 9, 2025
5
out of
5
rating by Roger Groeschell
"I have been a customer of Kevin’s for over 10 years now and have always appreciated their hard work and attention to detail. I feel they have my best interests at heart."
We responded:
"Thank you, Roger, for your loyalty and kind words! I'm happy to know that our dedication and attention to detail have made a positive impact on your experience. We always strive to prioritize your best interests. Let us know if there's anything else we can do for you!"
Dan Saboe
October 9, 2025
5
out of
5
rating by Dan Saboe
"Andrea has a great personality and very friendly to talk to."
We responded:
"Thank you, Dan! I'm happy to hear that Andrea made a positive impression with her friendly personality. Our team is dedicated to providing a welcoming experience. Let us know if there's anything else we can assist you with!"
kent christian
October 8, 2025
5
out of
5
rating by kent christian
"We went over all of my policies made changes where needed. and was ok with results. People were very friendly and was a good experience."
We responded:
"Thank you, Kent! I'm glad to hear you had a good experience with our team and found the policy review helpful. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Rebekah Furubotten
October 8, 2025
5
out of
5
rating by Rebekah Furubotten
"We have been customers for over ten years and have always felt confident we are paying fair premiums. But also? The insurance agents at Kevin's company are the best! Highly recommend!"
We responded:
"Thank you, Rebekah! I'm happy to know you've felt confident with our premiums over the years. Our team is dedicated to providing the best service possible, and your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Pat Kelley
October 6, 2025
5
out of
5
rating by Pat Kelley
"We've been with them for over 10 years. Their staff is always eager to help. Even if my Agent is busy the staff researchers my question and finds the answer. They are ALL SO up-to-date on current insurance laws and so knowledgeable. They kind of feel like family after all these years. We would highly recommend them to anyone. Sincerely, Mrs. Patricia Kelley"
We responded:
"Thank you, Patricia, for your wonderful feedback! I'm happy to hear that our team has been able to assist you effectively over the years and that you feel like part of our family. Your recommendation means a lot to us. If there's anything else we can do for you, please let us know!"
Darla Ritter
October 2, 2025
5
out of
5
rating by Darla Ritter
"State Farm strives to make sure your policy is in your best interest. They are a pleasure to do business with. I highly recommend them."
We responded:
"Thank you, Darla! I'm happy to know that you find working with us a pleasure and that you feel confident in recommending our services. We’re committed to ensuring your policy meets your needs. Let us know if there's anything else we can assist you with!"
Bill McGregor
October 1, 2025
5
out of
5
rating by Bill McGregor
"They are professional, courteous, and knowledgeable as to how to best structure our insurance needs with budgetary constraints"
We responded:
"Thank you, Bill! I'm happy to know that our team was able to assist you with professionalism and courtesy. We always strive to provide knowledgeable service tailored to your needs. If there's anything else we can do for you, feel free to reach out!"
cheyenne deal
September 25, 2025
5
out of
5
rating by cheyenne deal
"They make everything so easy if changes are needed & have had the best rates around!"
We responded:
"Thank you, Cheyenne! I'm happy to know that you find our services easy to work with and appreciate our competitive rates. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
Donna Taylor Mayo
September 24, 2025
5
out of
5
rating by Donna Taylor Mayo
"Extremely helpful and friendly service."
We responded:
"Thank you, Donna! I'm happy to hear that you found our service helpful and friendly. We always aim to provide the best experience possible. Let us know if there's anything else we can do for you!"
Joseph Evans
September 24, 2025
5
out of
5
rating by Joseph Evans
"Very happy"
We responded:
"Thank you, Joseph! I'm glad you're very happy with our service. If you ever have any questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Shanteal Tanner
September 22, 2025
5
out of
5
rating by Shanteal Tanner
"Kaity is the best! She got my claim ready in minutes to have my back window replaced. She's always helpful, knowledgeable and answers all my questions. She takes the stress out of the situation by being knowledgeable and prepared."
We responded:
"Thank you, Shanteal! I'm happy to hear that Kaity was able to assist you efficiently with your claim. Her dedication to providing knowledgeable and helpful service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out!"
Alan Elliott
September 19, 2025
5
out of
5
rating by Alan Elliott
"Kevin is great. Lower my price and I will happier. Thanks, employees need a bump in pay. 😀"
We responded:
"Thank you, Alan! I'm glad you had a positive experience with us. We appreciate your feedback on pricing and employee compensation. If you have any more thoughts or questions, feel free to reach out!"
Art Legg
September 12, 2025
5
out of
5
rating by Art Legg
"Kevin and his team were excellent to work with. He was personable, professional, and accommodating with his time. He got us a great rate and was able to tailor it to our specific needs. He was highly recommended to us and didn’t disappoint."
We responded:
"Art, thank you for your fantastic review! I'm happy to hear that our team was able to provide a personalized experience and meet your needs. It's wonderful to know you felt well taken care of. If you ever need anything else, feel free to reach out!"
Bob King
September 6, 2025
5
out of
5
rating by Bob King
"We love the friendly and efficient team at this office. Our rates are great and our recent claim was handled efficiently and with care and concern."
We responded:
"Hey Bob, Thanks a lot for your awesome review! We're glad you love our friendly and efficient team. It's great to know your rates are working well for you and that your recent claim was handled with care and concern. We're here for any future needs or questions you might have. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Joan
September 4, 2025
5
out of
5
rating by Joan
"Andrea helped me today and her personal service was great! I'll be skipping the online payments - it's so much nicer to talk to a pleasant person! Thanks!"
We responded:
"Thank you, Joan! I'm happy to hear that Andrea provided you with such great personal service. We truly value the personal touch and are glad you enjoyed your experience. If there's anything else we can assist you with, just let us know!"