State Farm® Insurance Agent Kevin Hayward

"They were so friendly on the phone and helpful with an issue on my account!"

"Kevin and staff were very welcoming, They were able to secure me a policy for all of my vehicles. Very nice people, will return for all my insurance needs!"

"Andrea was very helpful and thorough with updating my account and offering information on additional services. Thank you!"

"Spoke with Brooke and she was friendly and handled everything quickly and clearly."

"Brooke Waller was very professional and quite easy to interact with when I called in to the office today. Thanks, Brooke, for your time and attention. John Barksdale (State Farm Customer)."

"I was a State Farm customer for approximately 30 years. In 2017, I sold my in-bed truck camper and, on the same day, traded it in at the dealership for a pull-behind trailer. At that time, I contacted the office to update my policy to reflect this change. Since 2017, I have reviewed my insurance coverage multiple times and was never informed that I was still being charged for the camper I had sold. Last month, due to continued premium increases, I cancelled my truck insurance policy. During that process, I discovered that I had continued to be charged for coverage on the camper I no longer owned. I promptly provided the requested documentation confirming the 2017 sale; however, the office declined to reimburse me for the overpayments made on a vehicle I had not owned for several years. State Farm refused to pay me back for any premium I had paid, even though the staff at Kevin Hayward's office has NEVER informed me that I was still being charged for a camper I didn't own. This experience has been extremely disappointing and has raised serious concerns regarding oversight and accountability within the office."

"Excellent customer service. I recently moved to Lacey and they set me up with auto and home insurance. Great agency!"

"I was very happy with Kevin Hayward and his team. I went searching a few years ago for new insurance and when they called me back with a quote they met all of my needs. They were very upfront and communicated very well. I really like the staff, hey're very nice and understanding. 10/10"

"Everyone we have dealt with at the Kevin Hayward State Farm office since moving to Lacey some years ago has been very helpful, efficient, and friendly in helping us. Most recently, when we bought a new vehicle this week, Brooke quickly and expeditiously assisted in preparing the new policy and getting us all the needed documents."

"I had called a few insurance companies prior to calling on the state farm. I was in a situation that I needed insurance that day that hour. My responses from other insurance companies were let's say not professional or compassionate. What I realized state farm is who I was with 5 years , I called state farm on up right away. IArnie had taken the call right away.Listen to what I had to say without interrupting, asked me if I was okay. Within minutes , we were discussing which insurance would be best for me at this time. No exaggeration, within 15 minutes.I had insurance emailed it over to me , including my temporary insurance card. Arnie had mentioned that after I get settled that I should come back and get a bundle of insurance and indeed , I will. I know this sounds corny, and it's just insurance.But he knew that I needed help , and he got it , and it was just people helping people. Don't waste your time calling other places.Honestly , go to state farm and hopefully , if you're in the area , go to arnie in lacey"

"TY, Giselle and Katie for your help. Great people handling my insurance needs and courteous too. Hi Brooke. Mahalo plenty. Lyndon Lariosa"

"Kevin is great and so easy to work with. He saved us a ton of $$ when we switched from our previous insurance company. The whole process was seamless and we can't thank him enough!"

"Beyond thankful to Kevin and his staff for helping me navigate my mother's estate. Kevin is very informative and thorough. I will absolutely recommend Kevin for any insurance needs."

"The 5 stars are for the help I received after a call about an issue - having the issue in the first place wouldn't have rated 5stars. Had to call and correct mailing address. They even had an address in the system for a house I never bought! Sometimes I get the impression that different people are handling my account there and that sometimes things fall between the cracks. They are very pleasant to deal with though and Giselle, who answered my call said they would correct the address issues right away. Thanks!"

"Great service."

"Very thoughtful review about my policy today. Always a good time talking with everyone at this office."

"I would highly recommend this office. They have been quick to answer their phones, provide friendly service and were able to save me hundreds a year on my home, autos, and boat insurance. Kaity and Morgan were particularly helpful and friendly. They’re quite the duo!"

"Morgan and Kaity at the Kevin Hayward State Farm office in Lacey were incredibly kind, welcoming, and helpful. The entire office felt comfortable and supportive, and they were able to save me money on both my homeowners and auto policies. I had such a great experience that I’ll be returning to start a life insurance policy with them as well. Highly recommend!"

"Always helpful"

"Love these guys! Andrea did a fabulous day with a follow up the other day and they always take great care of me. Highly recommend."

"Thank you to State Farm Insurance, in particular my agent, Vanessa for assisting me with establishing my auto insurance policy. I just purchased a classic automobile which can usually be a stressful endeavor, however, Vanessa made the process so easy to understand. She factored in aspects that I would not have considered, to which, I feel more reassured with taking ownership of this vehicle. If you have any doubt about where to go for your auto insurance policy, I can tell you from comparisons with other agencies, that the price difference with State Farm, is saving me a substantial amount of money. My agent, Vanessa is very professional and I am grateful for her knowledge and information in securing my new policy. Now I can drive knowing I have nothing to worry about, as they are there to assist me in any way they can. Now off I go, for a beautiful drive to the beach , the forests and beyond!"

"Kaity Duerr is amazing and helped us step by step. I've never had any problems with this agent group and they get the job done quickly!"

"The office is always available and willing to help me when needed. State Farm has been the best insurance carrier I’ve worked with over the years."

"I have been with Kevin's office for several years now. They have always checked in to make sure my needs are met. This last year we had to use our auto insurance. Patrice helped with the paperwork for the claim and made the process so simple. We had to add on a vehicle and worked with Kaity. She was patient with me and walked me through the options and made sure i understood how my policy worked. Can not say enough good about the great people in this office! Truly are my good neighbors."

"Kevin and his team are awesome! I have been with them for 10+ years and it has been a great experience."