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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Desirae Grindrod

March 9, 2023

5  out of  5 rating by Desirae Grindrod
"I needed to get quotes for several vehicles and our home and Patrick was incredible to work with! He answered all our questions and got the quotes to us in a timely fashion and to top it all off, their quotes were by far the best of several we checked. Highly recommend!"

Tawny W

March 9, 2023

5  out of  5 rating by Tawny W
"Patrick has been great to work with! He helped us save money on our homeowners and auto insurance. Our homeowners policy with another company went up by over $1000 and we didn’t have any claims so we were super happy to get with Patrick and work up a new policy with State Farm. Highly recommend Kevin Hayward’s office for all your insurance needs. 10/10 👌🏼"

Chris Calhoun

March 9, 2023

5  out of  5 rating by Chris Calhoun
"Patrick helped my Fiancé and I get bundled coverages for our auto/home/motorcycle policies. He was very easy to work with and helped us save money. Thanks for helping us get everything set up. 👍👍"

Sue DuBois

March 1, 2023

5  out of  5 rating by Sue DuBois
"Our experience with Kaitie was very pleasant and she was professional and friendly and got the job done efficiently."

Linda Higginbotham

February 23, 2023

5  out of  5 rating by Linda Higginbotham
"Thanks for your help"

Scott McKirgan

February 18, 2023

5  out of  5 rating by Scott McKirgan
"Andrea is Great!!"

Tara Reyes

February 10, 2023

5  out of  5 rating by Tara Reyes
"Kevin, Betsy and the whole Hayward team are just fantastic!! They are always on top of my policy’s and so knowledgeable and kind. I would pick them over and over for my insurance needs in all areas of my life."


January 27, 2023

5  out of  5 rating by R T
"Kevin Hayward State Farm insurance is amazing. Richard, who specifically helped me, has been extremely thorough and kept me informed every step of the way during underwriting. I made probably 6 calls in a row to other agencies prior to talking with Richard. After talking with him it was clear it would be the last call I would need to make. He knew exactly what I needed and got the job done. Richard is confident and his customer service is impeccable. Richard is more than an asset to Kevin Hayward State Farm insurance. He is earning business as if it were his own. Very tough to find. Sent from Yahoo Mail on Android"

Clare Follmann

January 4, 2023

5  out of  5 rating by Clare Follmann
"Kaity is incredibly helpful and she deserves a raise! She was able to be extremely thorough and helped me save $! Richard was also super helpful and reached out outta the blue to offer me a cheaper price. Love paying less for more!"

Alba Aguirre

January 3, 2023

5  out of  5 rating by Alba Aguirre
"Staff at the Lacey office off Pacific Blvd are caring individuals always making sure questions are answered. I really like their new location. Easy and convenient. I appreciate the time staff take to help me with questions I may have when answering my calls or emails in a very prompt and professional manner. Thank you! I would definitely recommend them for auto insurance and all other of their services. Great job State Farm Team!"
Profile photo of Todd Weiss

Todd Weiss

January 1, 2023

5  out of  5 rating by Todd Weiss
"Wow, where to start. I moved from Colorado to Washington state in the spring of 2021. I could barely keep up with all of the administrative items needed to be accomplished during the move. I was covered with a State Farm Agency in CO, but knew I needed to establish a relationship with an insurance agent in WA. I was going to wait until arriving, but on the road while driving the U-Haul, my new apartment complex indicated they needed proof of insurance locally before moving in. Between CO and Wyoming my existing agent helped me immediately by recommending Kevin Hayward and his team in Washington state. I was grateful and called Kevin's office right away. They were fantastic and it felt as though I was seamlessly brought into the Kevin Hayward State Farm Agency. Their account representative was "Patrice." She was incredible and a total rock star! She took care of me in record time and without any issues. By the time I arrived in Utah she and the team had me set up as a new customer. They had my vehicles covered and my apartment insurance policy in hand too. In fact, she actually sent over the policy to the apartment complex. In addition to Patrice, I spoke with a number of their team members during my calls while providing all of the crucial information they needed. They were all pure gold!! As an established customer now, they have kept up the outstanding customer service pace in all respects and I am grateful. It feels like a high touch operation. They even invited me to their open house in the summer of 2021. The open house was a lot of fun and had the opportunity to meet Patrice, Kevin and the entire team while enjoying ice cream bars. BTW: this is not a paid for advertisement :) They just stepped up as true and very cool professionals from day one and am proud to call them my insurer."

Ginger Sarver

December 31, 2022

5  out of  5 rating by Ginger Sarver
"Andrea is always there to provide the information we need in a friendly and helpful manner. We appreciate her service!"

Bobbak Talebi

December 31, 2022

5  out of  5 rating by Bobbak Talebi
"Kevin and Patrice treat us like family. A tree feel and severely damaged our home in 2021 - a month before our first daughter was due to be born. It was a long rebuilding process that displaced us for nearly 18 months, while we also experienced the joys and challenges of being new parents. Kevin and Patrice were there for us every step of the way - day, night, and weekends. We learned how important it is to have the local branch to help make connections to the right experts, who can respond rapidly, and advocate on our behalf. Thank you for supporting us and always being there."

Lindsey Lundholm

December 31, 2022

5  out of  5 rating by Lindsey Lundholm
"Kevin and his team have always taken great care of us!! Quick to encourage coverage and work with our busy schedule!!!"

Roland Martinez

December 30, 2022

5  out of  5 rating by Roland Martinez
"Kevin was very informative and helped me save over 400 dollars on my truck and renters insurance with better coverage and lower deductibles I highly recommend him!!!"

Fran Karboski

December 30, 2022

5  out of  5 rating by Fran Karboski
"Very satisfied at this point!! Very helpful-very courteous-quick to respond to my emails!!"

Kacy Hilden

December 30, 2022

5  out of  5 rating by Kacy Hilden
"State Farm, Kevin Hayward and his team provide excellent value and the best customer service that I have ever experienced in the insurance industry! They are quick to respond to questions and services that I need and are a pleasure to work with. Insurance is a constantly changing industry and I would recommend that you get in touch with the Hayward team for a quote and to learn about the value and services they provide."

Tom Nelson

December 30, 2022

5  out of  5 rating by Tom Nelson
"We switched our coverage to Kevin Hayward's group a couple of years ago and we are very pleased with their service. We have multiple companies and Vanessa has been so careful to understand each business and pay attention to the details."

John Dresow

December 30, 2022

5  out of  5 rating by John Dresow
"Called in today about getting a quote. Andrea was very helpful in taking my information. Then I had a follow-up email within a half hour with more information and general summarization of the call and reminders of information to be looking for."

Jade Jackson

December 28, 2022

5  out of  5 rating by Jade Jackson
"Great help and customer service, super kind and personable. Literally have car, bike, renters, and business insurance here and they’ve taken care of everything."


December 27, 2022

5  out of  5 rating by Hien
"Thank you Andrea for helping me fill out the odometer."


December 14, 2022

5  out of  5 rating by JOHN ANWAR
"Patricia Amazing customer service Very knowledgeable"

Brad Catlett

December 12, 2022

5  out of  5 rating by Brad Catlett
"Called and got a very helpful person almost immediately. She answered my questions quickly and directly. Also revealed to us that some upgrades we made on our policy a few months ago resulted it us qualifying for a much better discount. The changes ended up paying for themselves and then some. Great office to work with."

Elric Moon

December 7, 2022

5  out of  5 rating by Elric Moon
"Vary professional and always a pleasure doing business with them."

Justin Stern

December 7, 2022

5  out of  5 rating by Justin Stern
"Richard did a great job explaining all of my options, while getting me the best deal for coverage!"