State Farm® Insurance Agent Kevin Hayward
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ray Gorzynski
January 9, 2025
5
out of
5
rating by Ray Gorzynski
"I was referred by a mortgage broker to find the course construction insurance I needed to build a new house. Kevin was great to talk to over the phone. He sent me a quote that covered my current home, the insurance necessary for construction, and all thee of our vehicles which it turns out saved me money. Wasn’t really looking to switch all my insurance when I initially reached out to Kevin but what a nice surprise. Kevin wasn’t pushy but straight forward and very responsive for contact and to answer questions. Great experience!"
We responded:
"Thank you for sharing your experience, Ray! I’m so glad I could help you find the coverage you needed for your construction project and even save you some money along the way. It’s always my goal to provide clear and responsive service without any pressure, so I’m happy to hear that approach worked well for you. I really appreciate your kind words and the opportunity to assist with all your insurance needs. If you ever have more questions or need anything else, don’t hesitate to reach out!"
Jami Oli
December 31, 2024
5
out of
5
rating by Jami Oli
"Great insurance company to work with! Just switched a complicated package of several types of insurance coverages to this company, which was time consuming due to the complication and detail required in making the switch! Richard made it all very easy and knows his stuff! I appreciate him working with me and taking care of everything!"
We responded:
"Jami, thank you for your wonderful feedback! I'm delighted to hear that Richard was able to assist you with your complex insurance package and make the transition smooth. We appreciate your faith in us and are here to help with any other insurance needs or questions you may have. "
Laura Hudgins
December 30, 2024
5
out of
5
rating by Laura Hudgins
"Quick thoughts of an experience working with Kaity from this State Farm office....I found myself at the end of this year in a situation to liquidate a small old life insurance policy and this year happened to be a best case scenario from a tax perspective. I emailed Kaity, explained the situation and she got everything moving, even to the extent of calling a couple of days later to facilitate me not having to wait for a letter to confirm my decision. This, during the holidays, taking time off for Christmas, I couldn't have asked for better customer service and customer care. I'm grateful to know the customer still comes first in some businesses.... this is one of those businesses."
We responded:
"Thank you, Laura, for sharing your experience with our office! I'm happy to hear that Kaity was able to assist you efficiently, especially during the busy holiday season. It's wonderful to know that you felt prioritized and well taken care of. If you have any more questions or need further assistance, please feel free to reach out."
Kyle Douglass
December 30, 2024
5
out of
5
rating by Kyle Douglass
"Richard was amazing, fast and accommodating. He helped get me coverage while my long term provider was unable. Richard won a new long term client!"
We responded:
"Thank you, Kyle! I'm glad to hear that Richard was able to assist you quickly and accommodate your needs. It's wonderful to know he helped you secure coverage when you needed it. We're grateful to have you with us for the long term! If you have any questions or need further assistance, feel free to reach out anytime."
Steven Malone
December 20, 2024
5
out of
5
rating by Steven Malone
"What an awesome insurance agency Kevin Hayward has. I thought competitive rates and excellent customer service was it. NO! He also hired a "local" professional photographer to take pictures of our kids with dear old Santa. Thank you, Kevin."
We responded:
"Thank you, Steven! I'm glad you enjoyed the experience with our agency. It's wonderful to hear that the Santa photo event was a hit with your family. We always aim to go beyond just providing competitive rates and excellent service. If you ever have any questions or need assistance, feel free to reach out."
Rhea Gonzaga
December 7, 2024
5
out of
5
rating by Rhea Gonzaga
"Kaity, Vanessa, Patrick, and Salihah are simply the best! We met them at and event and they were so knowledgeable about insurance and such kind people. 5 STARS!!!"
We responded:
"Rhea, thank you for your wonderful review! I'm glad to hear that Kaity, Vanessa, Patrick, and Salihah made such a positive impression at the event. We're grateful for your kind words and are always here to help with any insurance needs you might have. Feel free to reach out anytime!"
Rebekah Nisbet
November 22, 2024
5
out of
5
rating by Rebekah Nisbet
"Kevin and his team are so helpful, knowledgeable, and kind. They are always available to help and truly make insurance enjoyable. Shout out to Kaity for helping me get life insurance in place to protect my family. Your guidance, help, and professionalism made the entire process simple and enjoyable!"
We responded:
"Rebekah, thank you for your wonderful review! I'm glad to hear that you found our team helpful, knowledgeable, and kind. It's great that Kaity was able to assist you with getting life insurance to protect your family. Your feedback about her guidance and professionalism is much appreciated. We're always here to help with any future needs or questions you may have. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Megan Rodgers
November 18, 2024
5
out of
5
rating by Megan Rodgers
"Kevin and his team are amazing! If you’re looking for thorough and friendly service, quick communication and that personal connection, would highly recommend this office."
We responded:
"Megan, thank you for your wonderful review! I'm glad you found our service thorough and friendly. Quick communication and personal connections are what we strive for every day. If you ever need anything else, don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Susan Stutzman
November 14, 2024
5
out of
5
rating by Susan Stutzman
"Andrea was so helpful and cared about me as a person when I called to pay my bill."
We responded:
"Susan, thank you for your wonderful review! I'm glad you found our communication and knowledge helpful during your comparison of homeowners and auto insurances. It's great to know you chose to switch to State Farm with us. If you have any questions or need further assistance, our office is always here to help. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Jeff Dickerman
November 13, 2024
5
out of
5
rating by Jeff Dickerman
"Patrick was absolutely amazing to work with during a difficult time. Our home was burglarized during a holiday weekend and many valuable items that were important to us were taken. Patrick was very understanding and helped make the entire claims process very straightforward. Moreover, he seemed to care about our well-being along the way, which helped make a stressful situation more bearable. I would highly recommend this office and Patrick."
We responded:
"Jeff, thank you for sharing your experience. I'm glad Patrick could assist you during such a challenging time. It's wonderful to know he made the claims process straightforward and showed genuine care for your well-being. Your recommendation means a lot to us. If you need any further assistance, our office is here for you. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
deondra rhoades
November 1, 2024
5
out of
5
rating by deondra rhoades
"Patrick is my agent and I absolutely LOVE HIM. He has been so kind, understanding and knowledgeable. Any questions I have he has answered and then some. If you’re looking for great insurance company definitely call Kevin Hayward (ask for Patrick) this office is more of a family environment!!!!"
We responded:
"Deondra, thank you so much for your wonderful review! I'm happy to hear that Patrick has been kind, understanding, and knowledgeable in assisting you. Our office truly values creating a family-like environment, and it's great to know you feel that way. If you ever need anything else, don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Mike
October 17, 2024
5
out of
5
rating by Mike
"Called to get a quote for home owners. It was significantly less than USAA, so I looked into Auto, personal property and an umbrella Policy. Saved a significant amount and switched everything over. Overall everyone in the office was extremely helpful and made the switch as painless as it could be. I would recommend anybody looking to at least get a quote. I’m extremely happy so far. Thanks."
We responded:
"Mike, thank you for sharing your experience! I'm glad we could help you save on your home, auto, personal property, and umbrella policies. It's wonderful to know our team made the transition smooth and hassle-free for you. We appreciate your recommendation and are here for any future needs or questions. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Daniel Burazer
October 17, 2024
5
out of
5
rating by Daniel Burazer
"If you are looking for a wonderful, communicative staff and cheap auto and renters insurance, Kevin Hayward's team is the best! They're always looking to help you with any questions! Keep up the great work."
We responded:
"Thank you, Daniel, for the 5-star rating. I'm happy you had a positive experience with our office. If you need any further assistance, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
anne walshe
October 14, 2024
5
out of
5
rating by anne walshe
"Jessica was very kind and helpful. I got what I needed with her expertise."
We responded:
"Thank you, Anne! I'm happy to hear that Jessica was able to assist you effectively. We appreciate your kind words and are always here to help with any future needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Diame DeVaul-Smylie
October 10, 2024
5
out of
5
rating by Diame DeVaul-Smylie
"Great service. Have a beautiful evening."
We responded:
"Thank you, Diame! I'm glad you had a great experience with our service. Have a wonderful evening as well! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
dustin deville
October 8, 2024
5
out of
5
rating by dustin deville
"Kevin and his team are outstanding. The definitely go above and beyond! Richards customer service was outstanding this morning. Thanks Richard and Andrea!! I Highly recommend!!"
We responded:
"We love seeing five-stars, Dustin! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. - Kevin Hayward - State Farm Insurance Agent"
Exiled inFL
October 7, 2024
5
out of
5
rating by Exiled inFL
"Andrea answered my question quickly and mailed the information I needed right away. We’ve been very happy with the service we receive."
We responded:
"Andrea is a valued member of our team, and I'm glad she could assist you promptly. We're happy to know you're satisfied with the service you receive. If you ever need anything else, don't hesitate to reach out! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Tony Balmelli
October 3, 2024
5
out of
5
rating by Tony Balmelli
"Andrea was very courteous and helpful in finding the documents I requested. I really appreciated how quickly she obtained them for me."
We responded:
"Hi Tony, Andrea is a valuable part of our team, and I'm glad she could assist you promptly with your document request. Your appreciation means a lot to us. If you need any further assistance, we're here to help! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
D3voy_ Omni
October 2, 2024
5
out of
5
rating by D3voy_ Omni
"I appreciated the patience and clear communication, I know I can be a handful and it was met with grace and humility. Gold star service thank u"
We responded:
"Thank you for your kind words! I'm glad our team could provide the patience and clear communication you needed. Your appreciation means a lot to us. If you ever have more questions or need further assistance, we're here to help. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Danielle Smith
September 26, 2024
5
out of
5
rating by Danielle Smith
"She was very nice"
We responded:
"Danielle, thank you for your kind words! I'm happy to know you had a positive experience with our team. If you need any further assistance, we're here to help! - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Cole Cummings
September 21, 2024
5
out of
5
rating by Cole Cummings
"Dog friendly, they were very quick and helpful."
We responded:
"Cole, thank you for your wonderful review! I'm glad you found our office quick and helpful. We love being dog-friendly and are happy it made your visit more enjoyable. If you need anything else, feel free to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Jen Elsen
September 17, 2024
5
out of
5
rating by Jen Elsen
"Changing insurance companies is usually not an easy task. However the process of switching to State Farm - Kevin Hayward was organized and efficient. Communication was excellent and made the process a positive experience!"
We responded:
"Jen, thank you for your wonderful review! I'm glad to hear that the transition to our office was smooth and efficient for you. We strive to maintain excellent communication to ensure a positive experience for our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
Austin Yon
September 17, 2024
5
out of
5
rating by Austin Yon
"When you’re going through a tragic event (car crash, death of a family member, damage to your home) or monumental event (adding new family member, getting married, purchasing a home), YOU WANT KEVIN ON YOUR TEAM! Incredible integrity & an authentic experience. Kevin sees every policy as a contract and if the stipulations of the contract are met, Kevin and his office are sure to handle your claim as quickly and as thoroughly as possible. Trust me - internet insurance like progressive or geico might save you a few bucks per month, but when you’re in trouble - you will want and truly appreciate Kevin’s team being on your side."
We responded:
"Austin, thank you for the heartfelt review. We strive to handle every claim with thoroughness and efficiency, and it's gratifying to see that reflected in your experience. Your trust in our team means a lot, and we're always here to assist you with any future needs. "
Steve Walters
September 5, 2024
5
out of
5
rating by Steve Walters
"Kevin Hayward's office is Aces. They treated me very well. A great insurance experience !!!"
We responded:
"Steve, thank you for your kind words! I'm happy you had a great experience with our office. We're always here to help with any of your insurance needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"
larry Schiefelbein
September 5, 2024
5
out of
5
rating by larry Schiefelbein
"always helpful could suggestions"
We responded:
"Larry, thank you for your kind words and the 5-star rating! I'm glad you find our suggestions helpful. We're always here to assist you with your insurance needs. - Kevin Hayward - State Farm Insurance Agent, Lacey, WA"