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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Randa McDade

September 2, 2023

5  out of  5 rating by Randa McDade
"We recently met with Matt F. to transfer all our policies to State Farm and specifically this office. Matt was absolutely amazing assisting us every step of the way and we felt like we had been appreciated clients for 20 years! You can tell that Matt and this office pride themselves on their integrity, communications, customer service, and serving their local community. My sincere thanks goes out to Matt and the team!"

Ben Scholl

August 17, 2023

5  out of  5 rating by Ben Scholl
"Kevin really helped me sort a challenging auto claim. He’s a role model agent and I highly recommend him"

Krista Neils

August 14, 2023

5  out of  5 rating by Krista Neils
"Andrea was so helpful!"

Mark Huntington

July 25, 2023

5  out of  5 rating by Mark Huntington
"Great and helpful people work here"

Erika Lari

July 13, 2023

5  out of  5 rating by Erika Lari
"Great, easy to understand service."

Nancy Tower

July 12, 2023

5  out of  5 rating by Nancy Tower
"Patrick was Professional, informative, experienced and friendly. A real pleasure to work with."

Ian McManus

July 12, 2023

5  out of  5 rating by Ian McManus
"Kevin Hayward and his office staff have been excellent to me and my family. We have yet to experience anything other than professional and courteous service. All our coverage is through this office and I see no reason to change that!"

Jessica Clark

July 12, 2023

5  out of  5 rating by Jessica Clark
"Kevin has been absolutely wonderful to work with! He is professional, curteous, and deeply cares for his customers. I appreciate that he took time to schedule an appointment with me to discuss all of our coverages to ensure all of our needs were being met with our plans. He also asked questions to see if he could save us money, which I felt was a nice extra touch. Complete coverage is veey important to us, but if it was nice that Kevin sought to save us money by ensuing our coverage needs are met, but only paying for what is needed. I felt this was above and beyond the service I am used to receiving from an insurance agent. If I could give him 10 stars, I would."

Michelle Pratt

July 11, 2023

1  out of  5 rating by Michelle Pratt
"While Kevin's team is great and kind. This review is because you can't on just state farm. If this is just the fact that State Farm themselves screws over the independent agent, I'm not sure. However, everyone needs to be aware that STATE FARM RIPS YOU OFF. Your uninsured motorist does NOT TRANSFER to any car u drive, like they broadcast all over TV, haha. So ur car breaks down, and u get a loaner , or u want to test drive a car ? No, your insurance doesn't go with the car like Other states, hahah. So you ARE NOT PROTECTED. STATE FARM IS A RIP OFF.. read ur paperwork, n don't trust ur agents word as they can't always know everything. It is better to know you're not covered in the state from our thousands upon thousands of uninsured drivers than not. Dont spend months getting 3 different stories from agents at State Farm and hung up on then harrassed by repairshop. Go over to tik tok. I'll be posting the whole story there .. what a joke."

Dave Vahey

July 11, 2023

5  out of  5 rating by Dave Vahey
"We have been insured with Kevin Hayward (Statefarm) for the last 10+ years. Customer service is really great, knowing that when you call someone will pick up is just a great feeling. You will not regret having Kevin Hayward as your agent, best team in Thurston County in my opinion. Plus if you visit his office in person he hooks you up with free chapstick."

Netania Craig

June 28, 2023

5  out of  5 rating by Netania Craig
"Kaity was great to work with! When I got a new car, she got everything switched and my temporary insurance cards to me in an impressively short amount of time. It was seamless and professional. Thank you!"

Jaber Ahmad Ahmadi

June 1, 2023

5  out of  5 rating by Jaber Ahmad Ahmadi
"I am very happy with State Farm insurance company and the staff as always they responding on time and solving issues."

Clarissa Mark

May 24, 2023

5  out of  5 rating by Clarissa Mark
"To be honest… no one wants insurance or to deal their insurance company for literally anything. Luckily, I’ve had nothing but positive experiences with Kevin and his team here in Lacey. I can see myself with them for a very long time. On top of it all I have such great rates with them, I’ve looked around every few years and not a single other insurance company can get close to touching what State Farm offers me. Never thought I’d say this, but I actually really like my insurance team!!"

Robert Kabel

May 19, 2023

5  out of  5 rating by Robert Kabel
"I have had my car and condo insured by this agent for well over twenty years. I live in Pennsylvania and keep a car in Seattle for the times that I am in Seattle (4-5 times a year for a cumulative 3-4 months). The result is that I turn the car insurance on and off frequently. This agency has patiently welcomed this cost-saving practice. In the few times that I have needed the insurance, they were consistently forthcoming with service or payment. I have dealt with Kevin Hayward but most of my contact is with staff, who are generally knowledgeable, pleasant and efficient. Today it was Andrea, who handled my issue effectively in a single call. A son and a granddaughter are also happy with the service of this same State Farm agency."

Jeff Wyman

May 17, 2023

5  out of  5 rating by Jeff Wyman
"Kevin and his team are absolutely amazing. I had a breakdown on the freeway today and Kevin helped me find a towing company, who showed up within 20 minutes! I also had to add some coverage in order to rent a car because it’s cheaper to do so through your insurance company than the rental company. Kevin had that added to my policy and emailed to me within five minutes, so I could rent a car. Amazing response and always fantastic attitude. Thank you so much Kevin Hayward and team!"

Fran Karboski

May 13, 2023

5  out of  5 rating by Fran Karboski
"Very satisfied at this point!! Very helpful-very courteous-quick to respond to my emails!! Thank You Andrea!!!!!"

Pocahontas Aupaau

April 28, 2023

5  out of  5 rating by Pocahontas Aupaau
"Richards service is great. He is very helpful and awesome at what he does. Keep up the excellent work."

suikuk 96

April 27, 2023

5  out of  5 rating by suikuk 96
"Richard was very helpful, informative, and kind."

Kym Harris

March 17, 2023

5  out of  5 rating by Kym Harris
"Kevin and his staff are representatives of the State Farm FAMILY and that's how they care for their customers. Andrea and Lorenna were especially helpful and patient with me as I struggled to get everything done correctly and promptly. Thank you so much!"

Desirae Grindrod

March 9, 2023

5  out of  5 rating by Desirae Grindrod
"I needed to get quotes for several vehicles and our home and Patrick was incredible to work with! He answered all our questions and got the quotes to us in a timely fashion and to top it all off, their quotes were by far the best of several we checked. Highly recommend!"

Tawny W

March 9, 2023

5  out of  5 rating by Tawny W
"Patrick has been great to work with! He helped us save money on our homeowners and auto insurance. Our homeowners policy with another company went up by over $1000 and we didn’t have any claims so we were super happy to get with Patrick and work up a new policy with State Farm. Highly recommend Kevin Hayward’s office for all your insurance needs. 10/10 👌🏼"

Chris Calhoun

March 9, 2023

5  out of  5 rating by Chris Calhoun
"Patrick helped my Fiancé and I get bundled coverages for our auto/home/motorcycle policies. He was very easy to work with and helped us save money. Thanks for helping us get everything set up. 👍👍"

Sue DuBois

March 1, 2023

5  out of  5 rating by Sue DuBois
"Our experience with Kaitie was very pleasant and she was professional and friendly and got the job done efficiently."

Linda Higginbotham

February 23, 2023

5  out of  5 rating by Linda Higginbotham
"Thanks for your help"

Scott McKirgan

February 18, 2023

5  out of  5 rating by Scott McKirgan
"Andrea is Great!!"